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dahak88 operates under a clear set of terms that define how your account works, what data we hold, and how you can act on it. Access to this platform depends on your local law and eligible regions — review these terms before continuing.
These terms apply whenever you access dahak88, whether through a mobile browser, a desktop session, or a transaction via bKash or Rocket. They set out what we collect, why we hold it, and how long we keep it. Availability of this platform depends on your local law and the region in which your account was opened — we do not make blanket eligibility claims. Where local regulation affects access, the relevant restriction applies and overrides any general site content you may have read. We aim to keep this policy plain and readable. Where legal language is unavoidable, we explain the intent in the paragraph that follows it. If any clause conflicts with a mandatory provision of applicable Bangladesh law, that provision takes effect to the extent required. Our payment partners — bKash and Rocket — are subject to their own terms, which sit outside this policy. We reference them here as context because most account transactions run through one of these two rails. If a transaction raises a question, the starting point is your dahak88 account transaction log, not the wallet provider's record alone.
Each account action and data point falls clearly within or outside this policy. Knowing the boundary helps you raise the right question with the right team.
Login sessions, account data, and the records tied to your registered profile fall inside this policy. We hold only what is needed to run your account and process your transactions through bKash or Rocket.
Deposits and withdrawals processed through your dahak88 wallet are covered here for record-keeping purposes. Disputes about a wallet transfer itself are handled jointly with the relevant payment rail.
Game results, odds displays, and promotional content shown in the lobby are governed by our separate terms of use, not this legal policy. Those terms are linked from your account area.
bKash, Rocket, and any studio or data provider connected to the platform operate under their own terms. This policy does not extend to those third parties, and we are not liable for their separate data practices.
You have concrete steps available at any point. To review the data we hold on your account, open the account settings page and look under the records section — what we store is visible there without needing to contact support first. If any detail is wrong — a name spelling, a linked phone number, a wallet reference — use the edit fields in account settings to correct it, then confirm the change via the verification step shown on that screen. For questions about data retention, policy scope, or a specific transaction record, raise a support ticket directly from the account area. Our support team handles policy questions through the same channel as account queries, so you do not need a separate route. If you want to request removal of data we are not legally required to retain, state that clearly in your ticket and we will process it within the period specified in the current retention schedule shown in account settings.
Account settings shows the data we hold. No separate request is needed to view your own profile, transaction history, or linked wallet references.
Edit fields for name, contact number, and wallet reference are in account settings. A verification step confirms each change before it takes effect.
Open a support ticket from your account area. Policy and data questions are handled through the same route as general account support — one channel, no separate form.
Where retention is not legally required, you can request removal by stating it clearly in a support ticket. The current retention schedule is shown in account settings.
If a policy question, data request, or account concern needs a direct response, these are the routes to use. We do not publish operating hours or response-time commitments — raise your question through the available channel and the team will respond.
The primary route for all policy and data questions. Open a ticket from inside your account area. Include your registered number and a brief description of the issue.
Available from the account area for general account and transaction questions. If your query is policy-specific, the chat agent can escalate it to the policy team directly.
Published articles in the help centre cover common policy questions, data rights, and account steps. Check there first — many questions are answered without needing to open a ticket.
We keep only the account data needed to operate your profile and process bKash or Rocket transactions. Data is not shared with third parties outside the scope of payment processing, legal obligation, or explicit account action you initiate.
We use session and functional cookies to keep your login active and to remember account preferences. You can review and adjust cookie settings from the privacy section of your account area.
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately from account settings and raise a support ticket so we can flag the session.
We retain account and transaction records for the period required under applicable law. The current retention schedule is shown in account settings under the data section. Records outside the required window can be requested for removal.
When this policy changes, the updated version is published at this address and the revision date is shown at the top of the page. Continued use of the account after a change means you have read the updated terms.
These questions cover what Bangladesh-based account holders most often ask about policy scope, data rights, and how to act on them.
Access and eligibility depend on your local law and the region in which your account was opened. Where Bangladesh regulation sets a specific requirement or restriction, that applies to your account. We do not override local law with general site terms.
Open account settings and check the records section. Your profile data, transaction history, and linked wallet references — including bKash or Rocket details — are visible there. No separate request is needed to view your own account data.
Yes. Edit fields for your name, contact number, and wallet reference are available in account settings. Each change goes through a short verification step shown on screen before it is saved.
We retain records for the period required by applicable law. The exact schedule is in account settings under the data section. If you want us to remove data we are not legally required to keep, raise a support ticket and state the request clearly.
Transaction records on your dahak88 account are covered by this policy. bKash and Rocket hold their own transaction data under their separate terms. If a discrepancy appears, check your dahak88 transaction log first, then contact support to cross-reference.
Open a support ticket from your account area and describe the concern. Policy and data complaints go through the same support channel as general account queries. The team will respond and, where needed, escalate to the appropriate review process.