dahak88 Privacy Policy: How We Handle Your Information
At dahak88, your account data is handled with care and kept to what we actually need to run your wallet, process transactions through bKash and Rocket, and respond when you contact support. Access to this platform depends on your local law and eligible regions — this policy explains what we collect, why we collect it, and what choices you have.
Account Data Protection
bKash and Rocket Transactions
Support Contact Rights
Bangladesh Region Scope
POLICY FOUNDATION
What This Privacy Policy Covers
This policy covers every piece of information dahak88 receives when you open an account, complete a deposit or withdrawal, or reach our support team. When you fund your wallet through bKash or Rocket, the transaction reference and account identifier linked to that payment method form part of your record. We collect this to process the transaction, verify the funding source, and keep your account history accurate. We do not sell your personal data to third parties. Information shared with payment processors — including the mobile banking rails you use — is limited to what those processors need to complete a transaction and is governed by their own published policies. Device data, such as your browser type and the mobile access path you used to reach the site, helps us keep your session secure and lets us detect unusual login patterns. Data is held for as long as your account remains active and for a further period required to meet record-keeping obligations that apply to the jurisdictions where we operate. If you close your account, we will retain only what compliance obligations require us to keep. Availability of this platform depends on your local law and eligible region; if access is not permitted where you are, this policy still applies to any data you provided while you had an account with us.
bKash transaction reference
Rocket payment identifier
Mobile access device data
Account wallet history
Support contact record
POLICY SCOPE DEFINED
Where This Policy Applies and What It Covers
Not every data interaction falls under this policy in the same way. Understanding the boundaries helps you know where your rights sit and who to contact when something needs clarifying.
Account Access
Any login, session token, or authentication step taken through your dahak88 account falls fully within this policy. We record the access event and the device type used, but we do not log the content of your navigation after you are inside your account.
Wallet Transactions
Deposits and withdrawals processed through bKash or Rocket are covered here for the record we hold on our side. The data held by those payment providers is governed by their own privacy notices, which you can access through their apps or websites.
Site Content and Cookies
Pages you browse on dahak88 generate session and analytics data. We use cookies to keep you logged in and to understand which parts of the site are used most. You can adjust cookie preferences through your browser settings at any time.
Third-Party Services
Links from our platform to external sites, including payment apps and any affiliated tools, are outside our policy scope once you leave dahak88. We have no control over data practices on external sites and recommend reviewing their policies directly.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have several practical options for managing how your data is held. The first step for most requests is your account settings page — the profile and security sections show the personal details we hold on record, and you can correct your contact information directly from there without contacting support. If something looks wrong or you want a record of what data we hold, you can submit a request through the support channel. Our team will locate your account record and respond with the details we are authorised to share. For requests related to a bKash or Rocket transaction reference, include the payment date and approximate amount so we can match it to the right entry. If you believe data is being held incorrectly or beyond the period we described above, raise it as a formal query. We will review the retention basis and reply. Availability of these rights may depend on your local law and the eligible region from which you access the platform.
Review Your Record
Open your account settings to see the contact details and payment references we hold. Most corrections can be made directly without a support request.
Correct Account Details
Name, contact number, and linked wallet identifiers can be updated from your profile page. For payment method changes, follow the steps shown in your wallet section.
Submit a Data Query
Use the support route on site to ask what data we hold or to flag an error. Include your registered contact detail and, for transaction queries, the bKash or Rocket reference.
Request Data Removal
If you close your account, we will remove data that is not subject to retention obligations. Submit the request through support and we will confirm what can be deleted and what must be kept.
CONTACT OUR TEAM
How to Reach Us About This Policy
If you have a question about how your data is handled, these are the routes available on site. Use the channel that matches your situation — live chat is the fastest path for account-level queries.
Live Chat
Open the chat widget from any page on dahak88. Describe your data question or the record you want to review and our team will pull up your account directly.
Support Email
For written queries — including formal data requests or account closure notices — send a message through the contact form on the support page. Include your registered account details so we can locate your record.
Account Help Section
The help section inside your account contains step-by-step paths for common data requests, including how to update your bKash or Rocket identifier and how to download a transaction summary.
DATA HANDLING STANDARDS
How We Protect and Retain Your Information
Data security and retention are built into how we run accounts, not added as an afterthought. These are the four areas that affect your account most directly.
Account Security
Your account is protected by login verification steps visible on the sign-in page. We monitor for unusual access patterns — including logins from unfamiliar devices — and flag them before they can affect your wallet or transaction history. Review the security tab in your account settings to see active sessions.
Cookie and Tracking Policy
We use session cookies to keep you logged in and analytics cookies to understand site usage patterns. No tracking cookie on dahak88 is shared with advertisers. You can review and clear cookies through your browser settings; clearing session cookies will log you out of your account.
Data Retention Period
Active account data is held for the life of your account plus the period required by applicable record-keeping rules. Transaction references — including bKash and Rocket entries — are part of that record. When an account is closed, data that is not subject to a retention obligation is removed on a rolling schedule.
Policy Change Notification
If this policy changes in a way that affects how your data is used, we will update the version date on this page and place a notice in the site announcements area. Continued use of the account after a policy update means you have seen the revised terms. To ask about a specific change, use the support contact route above.
POLICY QUESTIONS ANSWERED
Privacy Policy: Common Questions from Our Members
These are the questions we hear most often about data, account records, and your rights under this policy.
What personal information does dahak88 collect when I open an account?
We collect the contact details you enter during registration, the payment identifiers linked to your bKash or Rocket wallet, and device data from the browser or mobile access path you used. We collect only what is needed to operate your account and process transactions.
Can I see the data you hold about my account?
Yes. Your account settings page shows the contact details and payment references on record. For a fuller picture — including support contact history — submit a request through the live chat or contact form and our team will pull your record.
How is my bKash or Rocket transaction data handled?
Transaction references from bKash and Rocket are stored in your account history on our side. We share only the data the payment processor needs to complete the transfer. The data those providers hold separately is covered by their own published privacy policies.
How long do you keep my data after I close my account?
Data that is not subject to a record-keeping obligation is removed on a rolling schedule after account closure. Transaction records may be retained for a period required by applicable compliance rules. Submit a support request to ask about the specific retention basis for your account.
Who can I contact if I think my data is being held incorrectly?
Use the support contact form or live chat on dahak88 and describe the issue. Include your registered contact detail and, if the query relates to a payment, the bKash or Rocket reference and approximate date. We will review the retention basis and respond in writing.
Does this policy apply if I access the site from a region where it is not available?
This policy applies to any data you provided while you had an account with us, regardless of where you accessed the site from. However, access to the platform depends on your local law and eligible region. If the platform is not available where you are, we recommend not creating an account.
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